No one logged in. Log in


TSR Blog

Wait Staff Personnel of European Restaurants

- Tuesday, January 08, 2013

After a little interest and a little research based on wait staff hire Sydney and the different roles wait staff play around the world, we've condensed our reading and research in to a glossary below. Much of our reading came from one source, which you can read about here. In Australia, you will certainly find a hierarchy within restaurants, particularly fine dining, but it's very refreshing to see the black and white career path of a professional waiter from this revered European dining culture.

Maitre d'hotel is the main man (or woman!). They are the manager of the restaurant, and responsible staffing the shift, training, greeting guests, and managing any issues. They are the main link between kitchen and floor, and ensure quality standards in food and service are met. Here in Australia, it is commonly known that the "Maitre 'd" may be the head waiter, or primarily responsible for greeting guests and managing bookings, however there will almost certainly be a restaurant manager on shift they report to.

The Maitre d'hotel will have up to 3 Assistant Managers on shift to support them. The AMs will look after important tasks such as greeting guests, managing tables and bookings, perhaps assisting wait staff at the pass, answering phones or preparing bills and accepting payments.

The Sommelier, also known in Australian fine dining restaurants, is responsible for the wine list. They will source and stock a selection of wines to compliment the restaurant and its menu, and whilst on shift, recommend, open, test and pour wines for guests. Not restricted to wines in Europe, they will also look after their range of apertifs and digestives.

Working with the AMs, 2-3 Station de tete waiters seat guests, explain the menu, and take food orders. Having only 2-3 staff responsible for taking food orders should allow the kitchen respite between tickets, and promote a smooth service period.

Next in the brigade is Chef du rang, 1-2 of whom are allocated to each Station de tete. Their role is table side dining on the Gueridon, and they do most of the serving. Each Chef du rang may have the support of a Demi Chef du rang who will assist with serving, setting perfect tables, and maintaining and stocking the Gueridon.

As with a kitchen brigade, a Commis will do the ground work. Allocated 1 to each station, it is their role to ensure the cutlery is polished, stations are stocked, tables are cleared and re set properly, and napkins are folded. They will clear plates from diners, but not serve.

Is there a restaurant or a market in Sydney for such a brigade? In the Aussie fashion, we may be too relaxed and not focused enough on service traditions/professionalism to carry out such specific roles. Our wait staff hire Sydney encompasses factors in all of these roles, but not so specifically broken down. If you would like to read any further info regarding wait staff hire in Sydney, please visit by following the link.

Hire Wait Staff- Tips for a smooth event...

- Sunday, December 02, 2012

After a successful A-Z summary this week looking at the advantages of wait staff hire we decided to offer a few tips for your home event. Happy planning!

Arriving: signs on the front door are great! "Party time out back". Saves the dog barking at the doorbell 150 times too the poor yappa.

Billiard table: these were a focal point 10 years ago, now not much more than a coffee table, that's very hard to wipe. Cover it and move away if possible.

Catering: check our options... Hiring wait staff that can heat, prepare and serve your food options is a good idea.

Drink: different things. Experiment with different beers, wines and mixers. Cocktails, punch, be creative. Tip: daquiri machines are crap. Tip 2: Belgian Beer or Octoberfest makes a great party theme.
Have as much or as little booze for your guests as you like, but specify if BYO on invites. A water station is most underrated.

Eat: see link above. Make sure everyone has access to food.

Facebook: don't make your event public, unless you want scenes at your house to rival Metallica playing in South America.

Gatecrashers: highly recommended to inform the police of your event these days.

Hosts: you should relax and enjoy the event.

Ice: get heaps, then double it. If you're making cocktails or mixing drinks, triple it.

Jumping castle: go on, way more fun than wasting money on frozen cocktails, expensive wines, dress ups or djs.

Kitchen: off limits to guests. Set a coffee station somewhere if you like, and a bar for drinks.

Lighting: dim dim dim. Bamboo torches go out with the next hard rubbish collection please.

Music: iPods are great, until your maggoted friend lines up a list of slipknot and pantera, or your sister's friends play "I got a feeling" on repeat. Play through iTunes and lock the computer!

Neighbours: invite them or warn them.

Ornaments: AWAY! Anything you want toi find in tact the next day to be hidden.

Photo Booths: expensive, huge, and not worth the trouble in our experience. Your friends have cameras.

Queen's high tea: not a bad theme for the ladies...

Rubbish: you can't have enough bins really. Encourage people to throw away empties as they go. Have lots of ashtrays in smoking areas, and not TOO many napkins around.

Service trays/ Platters: possibly the only time your engagement presents will come in handy! Cover them with linen napkins and you're away.

Themes: best we've seen lately is "I can't believe you wore that to my party."

Underwater: plan B in case of bad weather is essential. Your carpet can be ruined, people are crowded in places you don't want them (bedrooms and white couches), and gardens trashed. Just have a think.

Verandah: like ad says, it really is un-Australian to host a party without them. Perfect cover for plan B (above).

Waiters: yeah yeah it's our business, but professional wait staff for hire make everything so easy! You'll love it, and you'll never do an event without us again!

Website: cheap and easy to set up for special occasions. Upload pics and info and it's a keepsake for as long as the internet is around (a while) ie.

Xbox: when used correctly, a major party enhancer. Offer a prize at the end of a singing/quiz/guitar hero tournament.

Yellow: worst theme we've seen for while. In fact, any colour. Boring!

Zen: your feeling of no stress, pure relaxation and enjoyment thanks to our tips. Happy partying!

Related Reading:

A-Z of Waiter Hire Duties

Tips for a smooth home event

Back to Home

Wait Staff- A-Z of things Service | Wait Staff- TSR Corporate

- Saturday, December 01, 2012

What do your wait staff do? It's a question we are often asked: and with good reason- often our private event hosts, are first time clients, and have never used a wait staff service before.

Looking back through our last couple of months, below is an A-Z selection of tasks we have completed over a range of different events.

Arrive: punctual is professional- on time, all the time!

Bartenders: beer and wine service, and roaming with bottles for top-ups and drink orders from guests.

Catering: super fine. Menu here...

Doorman: responded to doorbell to offer guests champagne on arrival.

Entertain: a themed "New York" style service with white jackets and Tiffany cakes.

Food: of course! Heat, serve, prepare, present- whatever the event demands.

Greet: we did mention this at D, but nothing impresses more than wait staff at the door with a tray of Champagne.

Help: that's what we're for aren't we? Set up and pack down to save you the work.

Ice: everyone at your party having too much fun to drive? We'll run to the servo and top up the eskys.

Juice: ask about our mocktail and punch recipes for designated drivers, non-drinkers and kids.

Keyword: wait staff hire Melbourne

Light: heaters, lights and marquees available for hire.

More beer!: See 'Ice' above, but replace 'servo' with 'bottlo'.

Nude: No, not us sorry, but did you notice them in your google search results?? No surprises with us- just quality wait staff. Promise.

Oven: your food heated, fried, BBQ, baked, steamed- however you like it.

Price: enquire here...

Quick: it's a fast paced industry, and our professionals are no exception. Friendly, prompt service for your guests.

Rubbish: yours. Gone. All night. No bottles, plates, dishes, bags. All gone. Your kitchen might be cleaner than when we arrived!!

Special Occasion: use our exclusive to celebrate a restaurant style atmosphere in your own home.

Travel: Cranbourne, Sorrento, Kinglake, Healsville all covered by our staff last month. We're mobile wait staff.

Under (your direction): you're the boss. You have full control of your event, we just do the hard yards so you can relax!

Viable: two waiters or 16? We'll find a solution for any event.

Waiters: Melbourne's finest wait staff for hire Try us and see!

Xray: c'mon, what starts with X in the hospitality industry?

Yacht: seriously, if you've got the boat, we'll bring the party.

Zero: your workload for the evening.

* Required

Captcha Image