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Staffing Consistency Solution- Venues for Hire

Paul Fielding - Monday, November 25, 2013

This time of year the remnants of different caterers, wait staff agencies and event companies lie in the most obvious (and some a little less) of places around venues and event spaces for hire. Running sheets pinned or taped to kitchen walls. Copies of timesheets and menus strategically supported between boxes, utensils or glasswear. Cutlery and crockery mixed up, unpolished, in empty or overflowing cupboards that weren't full yesterday. More concerning, invoices or detailed quotes making up part of an event file.

Venue owners and managers have it tough enough keeping up with multiple events, cleaning, bump-ins and outs, especially this time of year. If there is pool of caterers coming and going with their own wait staff, equipment and paperwork, maybe it's time to consider hiring out the venue with a wait staff team and event supervisor as part of the package. A more and more popular decision with venues around the city, the option is popular for 2 main reasons- consistency and revenue. More specifically:

  • time poor venue managers have the support of a dedicated supervisor, ready to open, close or turn-over the space to your exact preference.
  • to share and teach the layout of the venue and operations to ensure all equipment is maintained and replaced exactly where it belongs.
  • to stop answering the same questions day after day for casual front of house staff- "where is the...?" "where do these go?" "what needs to be done before we leave?", etc.
  • to advertise a formal wait staff service as a value-add to clients, and instant revenue stream to the business. Most caterers charge around $45-50 p/hr for wait staff, invoicing over $500 for every 50 guests. Our client's average profit using this approach is 30% of generated revenue.
  • access to a dedicated pool purely on demand- no events? no staff costs.
With the support of the right agency, this is a win-win situation. Improved service to clients, venue standards upheld, more time for venue management to concentrate on growing and managing their business, and profit that may never have been considered. Certainly enough for the holiday most are counting down to in January!  

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